Erc20 and Responsible Gaming
At erc20, we believe online entertainment should be enjoyed in a healthy and responsible way. This page provides guidelines, self-control tools, and support resources to help every Malaysian user play responsibly.
Erc20's commitment to healthy gaming
Erc20 regards user wellbeing as our primary responsibility. This platform is designed as an entertainment medium — not as a source of income or a solution to financial difficulties. We are committed to providing a safe, transparent, and responsible gaming environment for all users in Malaysia.
We support a controlled approach to gaming, where each individual sets limits based on their own means and free time. erc20 provides a range of self-management tools that you can activate at any time through your account settings.
Set a maximum daily playtime
Control your weekly or monthly deposit amount
Take a temporary break from the platform whenever you need to
How do I identify signs of risky behaviour?
Recognising the early signs is the first step to regaining control. Please take note if you or someone you know displays any of the following behaviours while using online platforms:
Signs to watch out for
- Using money set aside for daily essentials such as rent, food, or bills to play.
- Feeling restless, irritable, or distressed when unable to play.
- Continuing to play despite having planned to stop or having reached a set limit.
- Hiding gaming habits from family or close friends.
Additional warning signs
- Borrowing money or selling personal assets to fund continued play.
- Neglecting work, family, or academic responsibilities due to excessive time spent gaming.
- Chasing losses by continuously increasing bet amounts.
- Feeling that gaming is the only way to feel happy or unwind.
If you identify two or more of the above signs in yourself, we encourage you to use the available self-management tools or reach out to the erc20 support team for guidance.
How to set effective time and budget limits
Setting limits before you start playing is a best practice that erc20 recommends for all users. Here are some practical tips to help you stay in control:
Gaming Budget Controls
Decide on a maximum amount in MYR (RM) that you are comfortable spending each week or month for entertainment. Think of it like a movie ticket or a dinner out — money set aside for fun, not expected back. Once the limit is reached, stop and close the app.
Time Limits
Set a specific time limit for playing — for example, no more than one hour a day. Use your smartphone's timer as a reminder. Avoid playing late at night or when you're feeling stressed or tired, as decisions made in that state often lead to regret.
In-Platform Deposit Controls on erc20
Erc20 allows users to set daily, weekly, or monthly deposit limits directly through their account settings. These limits take effect immediately and cannot be increased during the set period, helping you stick to your planned budget.
Self-management tools provided by erc20
Beyond deposit limits, erc20 provides several self-management mechanisms that users can activate at any time. All of these tools are designed to put full control in your hands:
Set a maximum deposit amount for any daily, weekly, or monthly period. Once the limit is reached, the system will automatically decline additional deposits until the limit period resets.
An option to temporarily suspend access to the platform for a set period — ranging from a few days to several weeks. This is useful when you feel like you need a short break from gaming.
For those who need a more decisive measure, the self-exclusion option allows users to block access to their own account for an extended period. Contact erc20 support to activate this option.
To activate any of the features above, log in to your account and go to the account settings section, or reach our support team directly at [email protected].
Minor protection and life balance
Minimum Age Policy
Erc20 sets a minimum age requirement 18 years old for all users without exception. Registration requires identity verification, and any account found to be registered under the name of a minor will be closed immediately. Parents and guardians are encouraged to monitor their children's device usage and apply appropriate parental control software.
Maintaining Life Balance
Online gaming should be a small part of a balanced lifestyle — not the main focus. erc20 encourages users to:
- Ensuring that key responsibilities such as work, family, and health always come first.
- Maintaining social connections and not withdrawing from others due to excessive time spent gaming online.
- Setting designated play-free days each week as a healthy habit.
- Not using gaming as a way to cope with stress, depression, or anxiety.
Getting Professional Help
If you or someone you know needs help with problem gambling, we strongly encourage you to seek professional support. In Malaysia, assistance is available through licensed counsellors and qualified mental health organisations. Do not hesitate to reach out — seeking help is a sign of strength, not weakness.
- Activating deposit limits or a break period for your account
- Reporting concerns about underage accounts
- Access additional information and guidance on responsible gaming
Email: [email protected] | Support available 24 hours a day