Erc20 User Privacy Policy
This document clearly explains how erc20 collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority.
Effective date: 1 January 2026. This policy applies to all users who register or use the erc20 platform.
What information do we collect from users?
When you register or use the erc20 platform, we collect several categories of information necessary to provide a safe and efficient service:
Account Information
Includes your full name, email address, phone number, and date of birth as provided during registration. This information is used to verify your identity and grant access to the platform.
Device & Browser Information
We collect technical data such as device type, operating system, browser version, IP address, and screen resolution. This information helps us ensure the platform functions properly across all device types, particularly the smartphones used by the majority of Malaysian users.
Payment Information
For deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect the bank account or e-wallet details you register with us. We do not save credit card numbers or sensitive payment information directly — all financial transactions are processed through secure, encrypted payment channels.
Usage Data
We record usage activity such as games played, transaction history, login and logout times, and pages visited within the platform. This data is used for security purposes, service improvement, and detecting any suspicious activity.
How is your information used?
Erc20 uses collected information solely for purposes related to delivering platform services. The following are the primary purposes for which user data is used:
- Account verification and security — Ensuring only you can access your account and protecting against unauthorised access.
- Transaction processing — Processing deposits and withdrawals in MYR accurately and securely.
- Customer Support — Enabling our support team to assist you more effectively when you contact us.
- Platform improvement — Analysing usage patterns to improve the user experience, particularly on mobile devices.
- Legal compliance — Complying with legal and regulatory requirements applicable in Malaysia.
- Service communications — Sending important notifications related to your account, transactions, or policy updates via email or SMS.
Erc20 no will use your information for any third-party marketing purposes without your consent.
Cookies & tracking — what you need to know
The erc20 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly.
Types of Cookies Used
Required to maintain your login status during an active session. Automatically deleted when you close your browser.
Saves your preferences such as interface language and display settings for a more convenient experience on return visits.
Collecting aggregated usage data that cannot identify individual users, used for platform improvement.
Helps detect and prevent unauthorised access, fraud attempts, and suspicious activity on your account.
You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect platform functionality.
How is your data stored and protected?
Data Storage
All erc20 user information is stored on secure servers with strict access controls. Data is retained for the duration your account remains active and for any additional period required by applicable laws in Malaysia. Should you close your account, we will delete or anonymise your personal information within a reasonable timeframe, unless retention is required by law.
Security Measures
- SSL/TLS encryption for all data communications between your device and our servers.
- Strict internal access controls — only authorised personnel may access user information.
- Round-the-clock system monitoring to detect threats and unusual activity.
- Two-factor authentication is available for user accounts as an added layer of security.
- Regular security audits to identify and address any system vulnerabilities.
Third-Party Sharing
Erc20 do not sell personal information to third parties. Information may be shared only in the following limited circumstances: with payment providers to process MYR transactions, with legal authorities when required by court order, or with technical service providers bound by strict confidentiality agreements.
Your rights as a user and how to contact us
As a user of the erc20 platform in Malaysia, you have the following rights regarding your personal information:
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within fourteen (14) business days.
Right of Rectification
If any of your personal information is inaccurate or incomplete, you can update it through your account settings or by contacting the erc20 support team. We are committed to resolving correction requests within a reasonable timeframe.
Right to Deletion
You may request the deletion of your account and personal information by contacting us directly. Please note that some data may need to be retained for a period of time to fulfil outstanding legal or financial obligations.
Privacy Policy Updates
Erc20 reserves the right to update this privacy policy from time to time. Users will be notified of any material changes via in-platform notifications or email. The latest version of this policy will always be available on this page.
- Email: [email protected]
- Response time: Within 2 business days
- Service language: Malay & English
For more information on the platform's terms of use, please refer to Terms & Conditions us. For general enquiries, visit the FAQ.
Your privacy is assured — register and start enjoying the erc20 platform
We prioritise the safety and privacy of every user. Create an account today and enjoy a secure online entertainment experience in Malaysia.